We aim to deliver your order as efficiently and smoothly as possible.
Below you’ll find everything you need to know about delivery times, delivery options and what to do if there’s an issue with your order.
UK Delivery
| Region | Delivery Option | Delivery Times | Delivery Cost |
|---|---|---|---|
| Mainland UK | Standard Delivery | 2-3 Working Days | Free |
| Mainland UK | Express Delivery | 1 Working Day | £2.99 |
| Northern Ireland | Standard Delivery | 2-3 Working Days | Free |
| Isle of Man | Standard Delivery | 3-5 Working Days | Free |
Standard Dispatch Times
Monday - Friday: Order before 3:15 PM for same-day dispatch.
Weekends: Orders placed between 3:15 PM Friday and 12:30 PM Sunday are dispatched Sunday morning.
Sunday Afternoon: Orders placed after 12:30 PM Sunday will be dispatched on Monday.
Note: Delivery times may vary over bank holidays and seasonal peak periods.
Express Delivery: This service is available for Mainland UK orders only. Orders placed before 3:15 PM Mon-Fri are dispatched the same day. Orders placed after 3:15 PM on Friday will be dispatched on Monday. Delivery is on working days only (excludes weekends & bank holidays).
Free EU Delivery
All orders placed within Europe come with Free Standard Delivery.
Please allow the following number of working days for your order to arrive.
| Region | Delivery Times |
|---|---|
| Germany & The Netherlands | 1-2 days |
| France | 2-3 days |
| Spain (excluding Canary Islands) and Italy | 3-4 days |
Managing Your Delivery
Follow the link within your Email or SMS notification to action the following changes to your delivery:
- Change your delivery day
- Leave your item in a safe place
- Deliver your item to a neighbour
Please note, we are not able to change the courier once it has been allocated to your order.
If you have any questions regarding our delivery service, please contact us.
Delivery Delays
We always endeavour to deliver your order on time; however, there may be factors outside our control such as adverse weather or severe road network issues which may delay your order. We politely point out that in such circumstances, we do not take responsibility for any impact such delays may have.
Lost Packages
If you have not received your order, please contact us and our Customer Care team will work to resolve the issue as quickly as possible.
We insure each purchase during the time it is in transit until it is delivered to the specified delivery address. Once courier tracking confirmation is received of an order being delivered and signed for at the delivery address, our liability ceases.
Damages to Your Order
We make every effort to ensure your order is delivered in good condition; however, occasionally products can get damaged during delivery. Please inspect your order upon receipt. If you are not satisfied with the condition of your order, please contact us with photos. If you have not contacted us within 7 days of receiving damaged items, we will deem your order as accepted.
International Orders
International orders must be placed through the country-specific websites. Orders placed through the UK website (www.cosihome.com) are only eligible for delivery within the UK. Orders will be processed online in the local currency either via Credit / Debit card or PayPal. Please note that shipping charges for other countries may vary and users should review the specific delivery pages on those regional sites.
Offshore Orders
Please note that our 2-3 day delivery does not apply to deliveries to UK offshore addresses (Isle of Man). These orders will be sent via Standard Delivery and will take 3-5 working days to arrive. If you have any questions about UK offshore deliveries, please contact us.